24laser Support Tickets is a self-hosted support ticket plugin for WordPress. Tickets, messages and attachments stay on your own WordPress installation.
The plugin includes:
- Ticket management in the WordPress admin area
- Status, priorities and categories
- Public replies and internal notes
- Activity history
- Frontend support form via
[dpsupport_form] - Support requests from guests or logged-in users
- Secure personal guest ticket links
- Protected guest attachment downloads
- Optional JPG, PNG, WebP or PDF attachment; the maximum size follows the site’s normal WordPress/PHP upload limit
- WordPress
wp_mail()notifications for staff and customers - Ticket statistics
- Optional WooCommerce My Account support endpoint for logged-in customers
- HPOS-compatible WooCommerce integration
The plugin does not require an external account or license key. It does not send telemetry, contact a license server or install updates from third-party servers.
Frontend support form
Create or edit a WordPress page and add:
[dpsupport_form]
You can also create a support page automatically under Support > Settings.
WooCommerce
If WooCommerce is active, logged-in customers receive a Support entry in My Account. Customers can browse all of their support tickets with pagination and can create, read and reply to tickets.
Privacy
Support tickets may contain personal data such as names, email addresses, messages and uploaded files. This data is stored locally in your WordPress database and Media Library. Guest-form rate limiting uses local WordPress transients. The plugin does not send telemetry to 24laser or another license/tracking service.
Screenshots
Overview of all support tickets in the WordPress backend.
Create a new support ticket directly in the backend.
Frontend customer area for viewing and submitting support tickets.
Open ticket view with conversation history and reply form.
Plugin settings for notifications, categories and the frontend support form.