AI Hotel Chatbot by Lobbychat

Your AI Hotel Concierge, Ready for Your Guests

Lobbychat helps hotels answer guest questions instantly, 24/7, in over 120 languages.

From room information and amenities to breakfast, parking, location and hotel policies, guests can find helpful answers directly on your website.

And the best part? We take care of the setup.

Simply install the plugin and submit your hotel’s website. We’ll prepare your personalised AI concierge using your hotel’s information, so you don’t have to spend hours configuring a chatbot yourself.

Early Hotel Offer: 6 Months Free

Experience Lobbychat with full access to all standard features for six months.

• 6 months of complimentary access
• No credit card required
• No commitment or automatic charges
• Full access to standard Lobbychat features
• Personalised chatbot setup included

After six months: US$29.99/month, only if you choose to continue.

We’ll contact you before your free period ends so you can decide whether you’d like to continue. Nothing is charged automatically.

Key Features

24/7 Guest Assistance

Help guests find answers to common questions at any time, even when your team is busy or unavailable.

Supports Over 120 Languages

Welcome international guests and help them communicate in their preferred language.

Personalised for Your Hotel

Your chatbot is prepared using your hotel’s website information, including rooms, facilities, services and policies.

Guest Enquiries & Email Notifications

Receive guest enquiries and stay informed through email notifications.

Chat Insights & Conversation History

Review guest conversations and understand what visitors are asking about.

Customisable Appearance & Responses

Adjust your chatbot’s appearance, knowledge and instructions to suit your hotel’s brand and guest experience.

Website & Messaging Integrations

Use Lobbychat on your hotel website, with supported integrations for Facebook Messenger and Instagram Messages.

How It Works

Getting started is simple:

1. Install the Plugin

Install and activate AI Hotel Chatbot by Lobbychat from the WordPress Plugin Directory.

2. Submit Your Hotel Details

Open Lobbychat in your WordPress dashboard and enter your hotel website, name and email address.

3. We Prepare Your AI Concierge

We’ll use your hotel’s website content to prepare your personalised chatbot, usually within one business day.

You’ll receive an email when your account is ready.

4. Review & Activate

Log in to your Lobbychat dashboard, test your chatbot and review your hotel information.

When you’re ready, copy your Lobbychat ID from the Embed Code section, enter it into the WordPress plugin and activate your chatbot.

No coding required.

Already have a Lobbychat account? Simply enter your existing Lobbychat ID to connect your chatbot.

Requirements

• WordPress 6.0 or higher
• An active Lobbychat account is required to run the chatbot, but not to submit a setup request from the plugin.

External services

This plugin connects to the Lobbychat service (https://app.lobbychat.ai) in three ways:

1. Chatbot widget script
When the chatbot is enabled, the plugin loads a JavaScript file from https://app.lobbychat.ai/embed/{your-chatbot-id}.js on every public page of your website. This script renders the AI chatbot widget for your guests. No personal visitor data is sent to Lobbychat beyond what the guest types into the chat window.

2. Enable / disable sync
When you toggle the chatbot on or off from the WordPress admin, the plugin sends a request to https://app.lobbychat.ai/api/public/chatbots/{your-chatbot-id}/set-active to keep your widget status in sync with the Lobbychat dashboard. Only the chatbot ID and the enabled/disabled state are transmitted.

This plugin requires an active Lobbychat account. By using this plugin you agree to the Lobbychat Terms of Service and Privacy Policy:

• Terms of Service: https://lobbychat.ai/terms-conditions/
• Privacy Policy: https://lobbychat.ai/privacy-policy

3. Setup-request API and emails
Only when a WordPress administrator submits the Get Started form, the plugin sends the entered name, hotel website, email address, current WordPress site URL, plugin version, and a random request identifier over HTTPS to https://app.lobbychat.ai/api/public/plugin/setup-requests. Lobbychat stores the enquiry securely for its internal administrators and sends the team notification and customer confirmation through its own mail service. The hotel does not need to configure WordPress mail or SMTP. Submitted details and the server receipt are also stored in WordPress options to show confirmation on return and prevent duplicate requests. A retry after a network failure reuses its request identifier. No credentials are embedded in the plugin, and no accounts, users or chatbots are created by submitting this form. Existing locally saved requests are not automatically uploaded when upgrading. No visitor tracking is added.