AICOSO Click to Chat

AICOSO Click to Chat adds WhatsApp click-to-chat buttons to WooCommerce so customers can contact your store while browsing products or moving through the shopping journey.

Add WhatsApp buttons to product pages, shop and category listings, cart, checkout, and thank-you pages, or keep a floating chat button available for general customer questions.

Messages can include useful WooCommerce context such as product names, prices, URLs, selected variations, cart information, and order details. You can also configure multiple WhatsApp numbers, assign numbers to products or categories, add buttons with shortcodes, control where buttons appear, and review recorded button clicks in the analytics dashboard.

What does AICOSO Click to Chat do?

AICOSO Click to Chat connects WooCommerce pages with WhatsApp using click-to-chat links.

When a visitor selects a configured WhatsApp button, the plugin opens WhatsApp with the relevant number and a pre-filled message based on your settings.

This can help with common store conversations such as:

• Product questions before purchase
• Requests for additional product information
• Questions about available product variations
• Cart-related questions
• Checkout assistance
• Order-related conversations
• General customer support

The plugin uses click-to-chat links rather than acting as a WhatsApp inbox inside WordPress.

WooCommerce WhatsApp Button Placements

Choose where customers can access your WhatsApp contact button.

Supported placement areas include:

• Single WooCommerce product pages
• WooCommerce shop and category listings
• Cart page
• Checkout page
• Thank-you / order confirmation page
• Floating button for site-wide access

Single product pages include multiple placement choices so the button can be positioned around important product information and purchase actions.

Product-Specific WhatsApp Messages

Give customers a faster way to start a product conversation with useful context already included.

Product message templates can include information such as:

• Product name
• Product price
• Product URL

This helps identify which WooCommerce product a customer is asking about without requiring the customer to manually copy product information into the conversation.

WooCommerce Variable Product Support

For variable WooCommerce products, AICOSO Click to Chat can include selected variation details in the WhatsApp message.

This is useful when customers need information about a particular size, color, or other configured product variation.

Cart and Checkout Messages

AICOSO Click to Chat can generate contextual messages for WooCommerce cart and checkout workflows.

Cart-related messages can include information such as:

• Cart items
• Cart subtotal
• Cart total

This gives the store additional context when a customer starts a WhatsApp conversation about the products currently in the cart.

Order and Thank-You Page Messages

The plugin can also provide WhatsApp contact options on the WooCommerce thank-you page.

Order-related message templates can include information such as:

• Order number
• Order date
• Order items

This can help customers start a conversation about an order without manually entering basic order information.

Multiple WhatsApp Numbers

Configure multiple WhatsApp numbers for different store conversations.

You can:

• Add multiple WhatsApp numbers
• Set a default number for general inquiries
• Assign specific numbers to individual products
• Assign numbers to product categories

This can be useful when different products, product groups, departments, or contacts should receive different inquiries.

Customizable WhatsApp Messages

Create pre-filled messages for different WooCommerce contexts.

Instead of using the same generic text everywhere, messages can be configured for scenarios such as:

• Product inquiries
• Product variations
• Shop or category pages
• Cart and checkout
• Order confirmation

Contextual messages make it easier to identify what the customer was viewing when the conversation started.

Floating WhatsApp Button

Display a floating WhatsApp button so visitors can start a conversation without first navigating to a dedicated contact page.

Configure the floating button position and appearance from the plugin settings.

Button Customization

Customize the WhatsApp buttons to better fit your store layout and visual design.

Available configuration includes button placement and appearance options provided through the plugin settings.

Display and Exclusion Rules

Control where Click to Chat buttons appear.

Buttons can be excluded based on supported content such as:

• Products
• Product categories
• Product tags
• Pages

This allows WhatsApp contact options to appear where they are useful without requiring the same button visibility throughout every part of the site.

WhatsApp Shortcodes

Use shortcodes when you need to place a Click to Chat button in a specific WordPress content area.

Basic button:

[ctc_chat_button]

Button for a specific WooCommerce product:

[ctc_chat_button product_id=”123″]

Button with custom text:

[ctc_chat_button text=”Contact us about this product”]

Shortcodes provide an additional placement option alongside the automatic WooCommerce and floating-button settings.

Click Analytics

AICOSO Click to Chat records configured WhatsApp button clicks for reporting in the WordPress admin area.

The analytics dashboard can review click activity across:

• All configured numbers
• One selected configured WhatsApp number
• Unattributed historical or fallback clicks

Click analytics represent recorded button interactions. They do not represent completed WhatsApp conversations, confirmed orders, or completed sales.

Mobile and Desktop Click to Chat

On supported mobile devices, selecting a WhatsApp button can open the WhatsApp application.

On desktop environments, visitors can continue using the available WhatsApp desktop or web experience according to their device and WhatsApp configuration.

Regular WhatsApp and WhatsApp Business

The plugin uses standard WhatsApp click-to-chat links.

A WhatsApp Business API account is not required for the basic click-to-chat functionality described in this plugin.

Common Use Cases

Product Questions

Place a WhatsApp contact button near a WooCommerce product so shoppers can ask about the specific product they are viewing.

Pre-Sale Support

Let visitors start a conversation before placing an order when they need clarification about product information or available variations.

Different Contacts for Different Products

Assign different configured WhatsApp numbers to particular products or product categories.

Cart Assistance

Provide a WhatsApp contact option from the cart with contextual cart information available in the pre-filled message.

Checkout Questions

Make a contact option available during the WooCommerce checkout flow when customers need assistance.

Order Follow-Up

Add a WhatsApp contact option to the thank-you page with relevant order information.

General Customer Support

Use the floating button to make a general WhatsApp contact option available beyond individual product buttons.

Privacy

AICOSO Click to Chat stores the plugin settings and analytics information required for its configured functionality within WordPress.

The plugin’s click analytics record button interactions as described in the analytics section.

When a visitor chooses a WhatsApp button, the visitor is directed to WhatsApp with the configured phone number and, where applicable, pre-filled message information. At that point the user is interacting with WhatsApp, which is a third-party service and is subject to its own privacy terms and policies.

Website owners should review their complete WordPress, WooCommerce, analytics, consent, and privacy configuration and update their privacy information where required by applicable law.

Trademark Notice

WhatsApp is a trademark of its respective owner. AICOSO Click to Chat is an independent plugin and is not presented as an official WhatsApp or Meta product.

Support

For plugin support, use the AICOSO Click to Chat support forum on WordPress.org.

Additional information is available at:
https://aicoso.com/

When requesting support, include your WordPress version, WooCommerce version, AICOSO Click to Chat version, active theme, relevant extensions, and steps to reproduce the issue where possible.