Askova – Smart FAQ Chat

Askova is a smart FAQ and AI chatbot that helps your visitors find answers quickly through an elegant floating chat widget. It answers from your own FAQ, your WooCommerce products, your uploaded knowledge files, and your site’s own pages — and hands warm leads straight to you. Fully bilingual (Arabic/English) with RTL support.

AI Assistant:

• AI chat configured to use your site content (FAQ, pages/posts, knowledge files); review answer accuracy before launch
• WooCommerce-aware: understands product and category questions, with live prices, stock and links
• Arabic-aware keyword search with optional semantic retrieval to improve access to relevant content
• Uploadable knowledge files the AI reads to answer
• Answer rating (thumbs up/down) feeding your satisfaction stats
• Visitor sign-up gate with optional consent checkbox and honeypot spam protection
• Conversations remembered per visitor for a configurable window

Lead capture & booking:

• Automatic lead sync to Google Sheets (one tidy row per visitor, whole conversation included)
• Calendly meeting booking from inside the chat, with bookings saved and emailed to you
• Email notification on new leads

Insights:

• Analytics tab: AI questions, form submissions, satisfaction rate, most-viewed questions, content gaps
• AI question log presented visitor-first (like the WordPress Users screen)
• “Products & Sections” browser to see the questions and visitors tied to each item

FAQ widget:

• Floating chat widget with customizable position
• FAQ sections with unlimited sub-sections and quick in-widget search
• Quick Reply Buttons, Copy & Print answers, clickable links
• Rich text answers, typing animation, random welcome greetings
• Form builder with 8 field types and CSV export
• [askova] shortcode for inline FAQ pages
• Bilingual admin (Arabic/English), color customization, Google Fonts, drag & drop
• Anti-spam (honeypot + rate limiting), page-specific loading, mobile responsive