BotDolphin is an AI-powered chatbot platform that helps you automate customer support and capture leads on your WordPress website around the clock.
Key Features:
- AI-powered conversations using GPT technology
- 24/7 automated customer support
- Lead capture and contact management
- Train AI with your own content
- Customizable chat widget appearance
- Conversation analytics and insights
How It Works:
This plugin connects your WordPress website to the BotDolphin service. The chatbot widget is loaded from BotDolphin servers and all customization is done through the BotDolphin dashboard.
- Create a free account at botdolphin.com
- Create and customize your chatbot in the dashboard
- Install this plugin on your WordPress site
- Enter your Chatbot ID in the plugin settings
- Enable the chatbot – you’re done!
External Services
This plugin relies on the BotDolphin external service to provide AI chatbot functionality. The service is required for the plugin to work.
BotDolphin API Service
- Service Provider: BotDolphin
- Service Website: https://botdolphin.com
- Widget Host: 30-production-9f14.up.railway.app
What data is sent and when:
-
Widget Script Loading: When the chatbot is enabled, the plugin loads a JavaScript widget from
https://30-production-9f14.up.railway.app/widget.js. This happens on every page load for your website visitors. -
Chatbot Configuration: Your Chatbot ID is sent to retrieve your specific chatbot settings (colors, messages, behavior).
-
Visitor Messages: When a visitor types a message in the chat widget, the message content is sent to BotDolphin servers to generate an AI response.
-
Lead Form Data: If you have lead capture enabled and a visitor submits their information, the following data may be collected based on your configuration:
- Name
- Email address
- Phone number
-
Page URL: The current page URL is sent for conversation context and analytics.
-
Session Data: A unique session identifier is used to maintain conversation continuity.
YouTube (setup guide video, admin screen only)
- Service Provider: YouTube / Google
- Hosts: i.ytimg.com (preview image), www.youtube-nocookie.com (video player)
The plugin settings screen shows a setup guide video. The preview thumbnail is loaded from i.ytimg.com when an administrator opens the settings page. The video player is loaded from www.youtube-nocookie.com only after the administrator clicks play. This affects logged-in administrators viewing the plugin settings page only, never your website visitors.
- YouTube Terms of Service: https://www.youtube.com/t/terms
- Google Privacy Policy: https://policies.google.com/privacy
Third-Party Service Links:
- Terms of Service: https://botdolphin.com/terms
- Privacy Policy: https://botdolphin.com/privacy
OpenAI Integration:
BotDolphin uses OpenAI’s GPT technology to power AI responses. When visitors interact with your chatbot, their messages are processed through OpenAI’s API via BotDolphin’s servers. Please review OpenAI’s policies:
- OpenAI Terms of Use: https://openai.com/terms
- OpenAI Privacy Policy: https://openai.com/privacy