CresentAI Chatbot

CresentAI Chatbot adds a customizable AI-powered chat widget to your WordPress website.

Key Features

• Quick setup: Signup for free API key from chatbot.cresentai.com
• Customization: Adjust colours, modes (expanded/collapsed), titles, prompts, and more via the settings page.
• AI responses: Resolve 80% of customer queries without human intervention.
• Live Chat Mode: Toggle between live agent and AI responses (e.g., automated during weekends, holidays, or night time).
• Multi-user support: Add, remove, or disable agent users.
• Analytics: Track customer questions, view statistics, and optimize support.
• Conversation tracking: Preview, search past conversations, and mark as handled.
• Chat ratings: Allow users to rate sessions (1-5 stars) for feedback and improvement.
• Automatic escalation: AI flags unresolved chats for human review.
• Trainable AI: Upload documents (Word, PDF, text) or paste content to train the chatbot.
• Optional user details collection: Enforce name & email capture before chats (configurable).

Important: This plugin requires connection to external services
The plugin loads a JavaScript file from Cloudflare Pages and communicates with the CresentAI backend API.

External services used:

1. Chatbot frontend script

   • Domain: https://cresentai.pages.dev
   • Purpose: Loads the chat widget interface and handles frontend rendering & user interaction
   • What is sent: Only the API key you provide in settings + messages typed by your visitors
   • When: Every page load (when API key is set)
   • Links:
     • Terms of Use: https://chatbot.cresentai.com/terms
     • Privacy Policy: https://chatbot.cresentai.com/privacy-policy

2. CresentAI Backend API

   • Domain: https://api2.cresentai.com (API endpoint for chat processing)
   • Purpose: Processes messages, provides AI responses, handles live chat routing, stores conversation history. All chat data is processed and stored on CresentAI servers.
   • What is sent: Chat messages, optional visitor name/email (if mandatory collection enabled), site URL, API key
   • When: When visitor sends message or when mandatory details are collected
   • Links:
     • Terms of Use: https://chatbot.cresentai.com/terms
     • Privacy Policy: https://chatbot.cresentai.com/privacy-policy

You need to register and get a free API key at https://chatbot.cresentai.com to use this plugin.