Customer Intelligence for WooCommerce

Customer Intelligence for WooCommerce brings enterprise customer analytics directly into your WordPress admin. Predict Customer Lifetime Value, segment customers with RFM analysis, identify churn risk, and analyze cohort retention — all without sending a single byte to a third-party service.

Why this plugin

• 100% WordPress-Native — Your customer data stays on your server. No external APIs, no SaaS subscriptions.
• Affordable — Free open-source alternative to Metorik ($50-200/mo) and Glew.io ($79+/mo).
• Fast and lightweight — Background processing via WP-Cron, no impact on storefront performance.
• HPOS Compatible — Works with WooCommerce High-Performance Order Storage.

Key Features

• Customer Lifetime Value (CLV) — Predict the revenue every customer will generate using historical purchase data.
• RFM Segmentation — Visual 5×5 matrix classifying customers into Champions, Loyal, At Risk, Lost, and more.
• Churn Prediction — Heuristic churn-risk scoring with configurable thresholds.
• Cohort Retention Heatmap — See how each cohort of new customers retains over time.
• Segment Export — CSV export compatible with Mailchimp, Klaviyo, and other email platforms.
• Weekly Digest Email — Optional weekly summary of newly at-risk customers.
• WooCommerce Admin Integration — CLV and churn risk columns in the Users list, plus a dashboard widget.

Segments included

• Champions, Loyal, Potential Loyalists, New Customers, Promising
• Need Attention, About to Sleep, At Risk
• Hibernating, Lost, Cannot Lose Them

Privacy

All processing happens on your own server. No customer data is transmitted externally. See PRIVACY.md for details.