EU Withdrawal Button for WooCommerce

EU Directive 2023/2673 introduces new requirements for online stores regarding consumer withdrawal rights, taking effect on June 19, 2026.

EU Withdrawal Button for WooCommerce helps you implement a clear, accessible withdrawal flow for your customers:

The 4-Step Flow

1. Visible Button — Sticky withdrawal bar (shown across your store by default, configurable per page type; always on My Account)
2. Withdrawal Form — Customer enters order number + email for verification; partial withdrawals supported
3. Confirmation Step — Order summary with a separate “Confirm withdrawal” button
4. Notifications — Confirmation email to customer + notification to merchant

Free features

• Sticky bar with configurable text and button, plus an optional footer link
• Modal popup or dedicated page mode
• Order validation (order number + email + withdrawal window check)
• Partial withdrawals: customers select the items and quantities to withdraw
• Optional refund IBAN field — stored encrypted, masked in lists and exports, auto-erased 30 days after completion
• Custom WooCommerce order statuses: “Withdrawal Requested” and “Withdrawal Closed”
• Withdrawals overview in the WordPress admin
• WooCommerce email integration (shows in WooCommerce → Settings → Emails)
• Guest-friendly withdrawal link in WooCommerce order emails — no account needed
• Return instructions link in the customer confirmation email
• WordPress privacy tools integration (GDPR data export and erasure)
• Support for custom order number plugins (Sequential Order Numbers, etc.)
• WCAG 2.1 AA accessible (keyboard navigation, focus trap, ARIA labels)
• Rate limiting for abuse prevention
• Translations bundled: Estonian, Finnish, French, Swedish, Italian, Dutch
• HPOS (High-Performance Order Storage) compatible

Pro (paid)

• One-click Complete/Reject actions with automatic customer emails
• My Account widgets: countdown badges and withdrawal status column
• Thank-You page and order-view withdrawal boxes
• Custom colors, styling and custom CSS
• Excluded categories and product-level exceptions
• GDPR consent checkbox on the withdrawal form
• Payment-method-aware IBAN field (hide for card payments)
• Statistics dashboard, CSV export, REST API
• Priority support

Who Is This For?

WooCommerce store owners who sell to EU consumers and want to provide a clear withdrawal process for their customers.

Disclaimer

This plugin is a technical tool that helps implement a withdrawal flow. It does not constitute legal advice and does not guarantee compliance with any specific regulation. Consult a legal professional to ensure your store meets all applicable requirements.

Translations

Bundled translations and their contributors:

• Estonian (et) — Riin Agency
• Finnish (fi) — Riin Agency
• French (fr_FR) — Riin Agency (community review welcome)
• Swedish (sv_SE) — Riin Agency (community review welcome)
• Italian (it_IT) — contributed by Cristina Gregolin (Artilabio)
• Dutch (nl_NL) — contributed by Mark Govaerts (Bepos)

Want to contribute a translation? Email plugin@riin.eu — you will be credited here.