GrowthSupport gives you a full support ticket system that lives entirely inside WordPress — no external services, no SaaS fees, no extra logins. If you’re looking for a self-hosted alternative to tools like Zendesk that runs entirely within your own WordPress site, this is it.
For clients:
- Open a new ticket in under 30 seconds using the included shortcode on any page.
- See only their own tickets — no data leakage from other users.
- Follow the full conversation thread with clear CLIENT / TEAM message labels.
- Filter and search their tickets by status (Open, In Progress, Awaiting your reply, Resolved, Closed).
- Get an email when the team replies or resolves their ticket, with a direct link to the conversation.
- Close their own ticket once their issue is resolved.
For agents:
- A dedicated admin panel shows all tickets at a glance: status badge, priority level (Urgent / High / Normal / Low), reply count, client name, and relative timestamp.
- Open any ticket to read the full conversation thread and reply instantly.
- Assign tickets to any agent and filter by “My tickets”, “Unassigned” or a specific agent.
- Add internal notes to a ticket — visible only to the team, never sent to the client.
- Change ticket status (Open In Progress Waiting on customer Resolved Closed) from the ticket header.
- “Reply & wait for customer” in one click; when the client answers, the ticket goes back to Open automatically.
- Search tickets by ID, subject, content, client name or email.
- Get an email on new tickets and client replies (sent to the assigned agent, or to your support address).
Under the hood:
- Uses custom database tables — no bloat from WordPress post types.
- Clean REST API (
/wp-json/growthsupport/v1/tickets) for headless or custom integrations. - Extensible hooks (
growthsup_ticket_created,growthsup_ticket_reply_posted,growthsup_ticket_status_changed,growthsup_ticket_assigned,growthsup_internal_note_added,growthsup_ticket_format) so add-ons can build on top. - Email filters (
growthsup_email_enabled,growthsup_email_recipients,growthsup_email_subject,growthsup_email_body,growthsup_email_headers) and thegrowthsup_email_sentaction to customise every notification. - Supports multiple support agents: any WordPress user with the
growthsup_manage_ticketscapability can handle tickets. - Fully translatable. Default language: English.
Shortcode
Place [growthsupport_tickets] on any page to show the client ticket portal. Only logged-in users with the growthsup_create_tickets capability can see it.
Pro version
GrowthSupport Pro is an optional add-on that extends the free plugin with:
- MCP Abilities — exposes GrowthSupport to AI agents via the WordPress Abilities API (requires WordPress 6.9+).
- Advanced email notifications — branded HTML emails with editable subjects and texts per event, extra recipients (CC), assignment notifications for agents and an email log.
Screenshots
The agent dashboard shows all tickets at a glance with status badges, priority levels, reply counts, and client names.
Full ticket conversation view in the admin — agents can reply and change status without leaving WordPress.
The client-facing ticket portal — each user sees only their own tickets with status filter.
Client conversation view with clear CLIENT / TEAM message labels and a reply form.
The new-ticket modal — clients can submit a ticket with subject, description, and priority in seconds.
Admin ticket list filtered to "Open" tickets only.
Status dropdown in the admin ticket header for quick status changes.