Looply is a service for managing complaints, returns and repair requests for online stores and service businesses in Slovakia. This plugin connects your WooCommerce store to Looply. The customer-facing forms and the plugin interface are in Slovak.
- Embedded form via shortcode — the
typeattribute selects the form:[looply_form type="reklamacie"](complaints),[looply_form type="vratenie"](returns) or[looply_form type="objednavky"](repair orders). The form automatically adjusts its height. - Button on orders — in the customer account (My account -> Orders) and on the order page, a “Complaint / Return” button appears with the order number pre-filled. The customer only enters their e-mail to verify ownership and the order data is loaded.
- No changes to your store — the plugin never edits orders and stores no personal data; it only links to the public Looply forms.
Processing (statuses, customer e-mails, legal deadlines, pickups, protocols) happens in Looply. The Start plan is free.
External service
This plugin relies on Looply (https://looply.sk), a third-party service operated by Maldo SK. The plugin does not work without it — a Looply account is required.
What is sent, where and when:
- Embedding a form with the shortcode creates an
<iframe>on the page that loads a public form fromhttps://looply.sk/f/<your-public-id>. The iframe loads content from looply.sk (the same as opening the link in a browser). It is initialised by a local script bundled with the plugin (assets/js/looply-embed.js) — no external JavaScript is loaded into the page. - The order button is a plain link to
https://looply.sk/f/<id>?order=<order number>. Nothing is sent to the service until the customer clicks it; the link contains only the order number. - Order data is loaded by Looply only after the customer enters the order number and e-mail in the form (ownership verification), using your own WooCommerce REST key configured directly in Looply.
Terms of service: https://looply.sk/obchodne-podmienky
Privacy policy: https://looply.sk/ochrana-osobnych-udajov
Screenshots
Plugin settings (WooCommerce -> Looply reklamácie) — form Public IDs and the order button.
![A complaints form embedded on a store page via the [looply_form type="reklamacie"] shortcode.](https://ps.w.org/looply-reklamacie-a-vratenia/assets/screenshot-2.png?rev=3672171)
A complaints form embedded on a store page via the [looply_form type="reklamacie"] shortcode.
The "Complaint / Return" button in the customer account on an order.