Lotusa Store Chat for WooCommerce helps shoppers find products and get common support answers directly from live WooCommerce data.
Version 1.1 adds a local smart commerce engine. It builds a private product index inside WordPress using product names, descriptions, SKU values, categories, tags, attributes, variations, prices, and stock. This makes natural-language product searches much more useful without sending customer chat messages or catalog data to an external AI service.
The free plugin works entirely inside your WordPress website. No Lotusa account, API key, external AI subscription, usage quota, or remote analytics service is required.
Smart local product discovery
Customers can ask questions such as:
- “Do you have waterproof jackets under 80 euro?”
- “Show me blue shirts in stock.”
- “Do you have this in XL?”
- “Only show the cheaper ones.”
Lotusa can use product titles, descriptions, SKU values, categories, tags, attributes, variations, prices, and stock. Short follow-up messages can refine the previous product results during the current chat session.
Product-page awareness
On a WooCommerce product page, Lotusa knows which product the customer is viewing. It can answer local questions about the current product’s price, stock, attributes, and available variations without the customer typing the full product name again.
Secure local order status
Customers can ask where their order is. For privacy, Lotusa requires both the order number and the billing email to match before showing order status. It can also read common WooCommerce shipment-tracking metadata when available.
Local knowledge
In addition to the administrator-managed Knowledge Base, store owners can select published WordPress pages such as shipping, returns, sizing, FAQs, or buying guides. Lotusa can use those selected pages as an additional local knowledge source.
Features
- Smart local WooCommerce product index.
- Product search across names, descriptions, SKU, categories, tags, attributes, and variations.
- Price-limit and stock-aware product filtering.
- Short conversational refinements of previous product results.
- Current product-page awareness for price, stock, attributes, and variations.
- Secure WooCommerce order-status lookup using order number + billing email.
- Common shipment-tracking metadata support when available.
- Local FAQ knowledge base with ANY and ALL keyword matching.
- Optional local WordPress knowledge pages.
- Product cards with image, price, stock, and key options.
- Unanswered-question list with one-click “Add answer” workflow.
- Custom welcome message, fallback message, quick questions, colors, and position.
- Optional links to delivery, order tracking, returns, size guide, and contact pages.
- Optional local conversation history, disabled by default.
- Configurable local log retention.
- HPOS compatibility declaration.
- No account, API key, external AI service, usage quota, advertising, or remote tracking.
Product index
Lotusa builds and refreshes its product index in small background batches to avoid loading a large catalog into memory at once. When WooCommerce Action Scheduler is available it is used for the queue, with WP-Cron as a fallback. Product and variation updates also refresh the related product entry automatically. You can manually queue a full rebuild from Store Chat > Overview.
If the index is still being built, Lotusa keeps a basic live WooCommerce search fallback available.
Free and future premium editions
This WordPress.org edition is a complete local sales/support assistant without message limits or an expiry date.
A future premium edition may add genuinely separate functionality such as optional external AI providers, more advanced natural-language reasoning, automatic knowledge ingestion, advanced analytics, lead workflows, revenue attribution, and additional sales/support tools. Premium code is not included or locked inside this free plugin.
Privacy
Lotusa Store Chat for WooCommerce works locally and does not send chat messages, product index data, or order lookup data to an external AI or analytics service.
The administrator may store unanswered questions and may optionally enable conversation history in the local WordPress database. Conversation logging is disabled by default. Logged page URLs have query strings and fragments removed. The retention period is configurable.
Secure order lookup requires an order number and billing email to match before order status is returned. The lookup itself is performed through WooCommerce APIs on the same website. If conversation logging is enabled, customer-entered messages may include information such as an order number or email address, so store owners should account for this in their privacy policy and retention settings.
Store owners should describe enabled local message logging in their privacy policy when required by applicable law.