AI Chatbot, Live Chat & Sales Agent – Matrixweave

Matrixweave adds an AI chatbot to your site in a few clicks. It greets visitors, answers questions about what you sell, and hands the conversation to your team when a human is needed.

It works on any WordPress site — a services business, a clinic, a trading company. Install it, press Connect Matrixweave, and the chat is live on the front end with no theme edits and no snippet to copy.

On a WooCommerce store it becomes a sales and support agent. It solves the one thing that used to require editing wp-config.php and functions.php: letting the AI answer “where’s my order?” for a signed-in customer — safely.

What it does

• One-click setup — press Connect, sign in, and you are sent straight back with everything wired up. No keys to copy, no snippet, no theme edits.
• Secure order lookups — when a customer is logged in, the plugin signs their identity on your server (HMAC, keyed by your Secret key) and hands the proof to the widget. The AI can then look up that customer’s orders — and only theirs. Your Secret key never reaches the browser.
• Automatic catalog connection — connecting also creates a read-only WooCommerce REST API key and hands it over for you, so your products and orders sync with nothing to paste.
• Connection tester — verify your Secret key and API endpoint from the WordPress admin.
• Appearance & behaviour — set the agent mode, accent color and greeting, or defer to your dashboard settings.
• Wishlist-aware replies — when the YITH WooCommerce Wishlist plugin is active, a verified signed-in customer’s saved product names are passed along so the agent can reference them. See the third-party service notice below for exactly what is sent.

How the identity signing works

1. A customer signs into your WooCommerce store as usual.
2. On each page load, the plugin asks the Matrixweave API to sign the logged-in customer’s email using your Secret key (server-to-server). The signed proof is cached per customer for 50 minutes.
3. The signed values are folded into Matrixweave.init() so the widget can prove who the customer is. The AI unlocks order history for that verified customer only.

The Secret key is stored on your server and, optionally, can be provided via a MATRIXWEAVE_SECRET_KEY constant in wp-config.php to keep it out of the database entirely.

Third-party service (Matrixweave)

This plugin is a connector to Matrixweave, a third-party AI service that powers the chat agent. The AI runs on Matrixweave’s servers, so the plugin requires a Matrixweave account and sends data to Matrixweave to work:

• The chat widget script is loaded from https://www.matrixweave.com/widget.js on pages where the chat is shown.
• Messages that visitors type in the chat are sent to the Matrixweave API (https://api.matrixweave.com) to generate the AI’s replies.
• For a signed-in customer, the plugin sends that customer’s email address to the Matrixweave API (server-to-server, keyed by your Secret key) to obtain a signed proof, so the AI can look up that customer’s own orders.
• Alongside that signed proof, the widget also passes the signed-in customer’s display name (so the agent can greet them by name) and — only if the YITH WooCommerce Wishlist plugin is active — the product names on their wishlist (newest 10) to the Matrixweave API, so the agent can reference items they saved. Both are sent only for logged-in customers, only when “Personalized order lookups” is enabled, and never for guests.
• If you connect your catalog, the plugin generates a read-only WooCommerce REST API key on your own site and sends it to the Matrixweave API; Matrixweave then reads your products and orders through the standard WooCommerce REST API to answer product and order questions. The key is read-only and cannot change anything on your store.
• When you press Connect Matrixweave, the plugin sends you to https://www.matrixweave.com/connect with your site’s address and a random one-time value, so the account you sign in to there can be linked back to this site. Nothing is sent until you press that button — activating the plugin contacts nothing.

By installing the plugin and connecting your account you consent to this. Please review Matrixweave’s terms and privacy policy:

• Service: https://www.matrixweave.com
• Terms of Service: https://www.matrixweave.com/terms
• Privacy Policy: https://www.matrixweave.com/privacy

Support

Something not working, or a question the plugin’s settings screen does not answer?

• Email: support@matrixweave.com
• Help centre: https://www.matrixweave.com/support
• Setup guide: https://www.matrixweave.com/docs/connect-store

When you write in, it saves a round trip if you include your WordPress and
WooCommerce versions, and what the plugin’s settings screen reports under
Connection — it shows whether your keys are accepted, how many products have
synced and whether order lookups are working.