NCB Right of Withdrawal for WooCommerce adds an electronic withdrawal (“right of withdrawal”) function to your WooCommerce store, aligned with the withdrawal-function requirement introduced by Directive (EU) 2023/2673 (Article 11a of the Consumer Rights Directive 2011/83/EU).
Customers declare withdrawal from a purchase through a guided, two-step form, and you review and process each declaration from a dedicated admin screen.
Key features
- Guided two-step withdrawal form (order lookup, product selection, confirmation).
- Order drop-down for logged-in customers; guest access via order number + billing email (toggleable).
- Withdrawal button on the customer’s order page (label selectable from presets or a custom value).
- Unique, traceable request numbers (e.g. WD-2026-000001).
- Acknowledgement email recording the date and time of receipt.
- Optional withdrawal-period cut-off.
- Admin management screen with a six-step status workflow, filtering and search.
- Optional status-change emails to customers.
- “Withdrawals” tab in My Account for customers to track requests.
- Full settings screen and a “Refresh withdrawal page” tool.
- GDPR: personal-data exporter, eraser and suggested privacy-policy content.
- Translation-ready, with English, Greek, Italian, German and Spanish included.
- WooCommerce High-Performance Order Storage (HPOS) compatible.
This is a free, GPL plugin. Requires WooCommerce.
For support, contact support@ncbsoftware.com.
This plugin provides the technical withdrawal mechanism. Whether your overall setup satisfies Directive (EU) 2023/2673 and its national transposition is a legal question — please have your compliance reviewed by a qualified professional.