Nivon is an AI support agent for your website. You train it on your own content in the Nivon app, then use this plugin to put it on your WordPress site.
This plugin adds a settings page with two fields, publish key and chatbot ID. Once both are saved, it loads the Nivon widget script in your site footer using standard WordPress script APIs. Nothing loads until both values are filled in. Because the integration lives in the plugin and not your theme, it keeps working after theme updates and theme switches.
What the agent can do once it is live on your site:
- Answer questions from your documentation, website content, FAQs, and past conversations
- Capture leads from website conversations
- Hand off to your team when a conversation needs a human
- Respond in 95+ languages
You need a Nivon account and a configured chatbot to use this plugin. Sign up at https://app.nivon.ai/
External Services
This plugin connects to Nivon, a third-party AI support service operated by Pimjo, to run the chat agent on your site. The plugin is only useful with this service, and the chat functionality cannot run locally.
Service: Nivon – https://nivon.ai/
What the plugin loads: When both the publish key and chatbot ID are saved, the plugin loads the Nivon widget script from https://assets.nivon.ai/agent/widget.min.js on the front end of your site. Your publish key and chatbot ID are passed to the script as data attributes so it can identify which chatbot to open. Nothing is loaded if either field is empty.
What data is sent: The widget script runs in your visitor’s browser and communicates with Nivon’s servers. When a visitor opens the chat and sends a message, the following goes to Nivon:
- The message text the visitor types
- Your publish key and chatbot ID, to identify the chatbot
- The page URL and standard browser request data, including IP address and user agent
- Any contact details the visitor chooses to enter, such as name or email, if your chatbot is set up to collect them
When it is sent: The widget script loads on front-end page views once the plugin is configured. Message and contact data is sent only when a visitor actively uses the chat.
The plugin itself does not send any data to Nivon from your server, does not collect analytics, and does not transmit anything about your site administrators.
Your chatbot’s messages are routed to the AI model provider you select in the Nivon dashboard. This is described in the privacy policy below.
By using this plugin you agree to Nivon’s terms and privacy policy:
- Privacy Policy: https://nivon.ai/privacy-policy
- Terms of Service: https://nivon.ai/terms-of-service
- Data Security: https://nivon.ai/data-security