AI Chatbot for WooCommerce & Live Chat – onWebChat

An AI chatbot that knows your products, shows them with photos and answers “where is my order?” 24/7

onWebChat adds an AI chatbot to your WordPress site that sells and supports while you sleep. Connect WooCommerce and the chatbot learns your whole catalog on its own. When a shopper asks “do you have wireless headphones under 150?”, it answers with the right products, their prices and stock, and shows them as product cards with photos right in the chat, each one a click away from the product page. Ask about an order and it replies with the live status and tracking notes from WooCommerce.

No store? The same chatbot learns from your website pages, files and your own questions and answers, so agencies, service businesses, hotels and SaaS sites get instant answers too. And when a visitor wants a person, a human live chat with mobile apps is one click away.

🎁 Start free: every new account gets a 14-day free trial of the AI agent with 50 AI credits, no credit card required. The live chat stays free forever. See plans →

🖼️ Product Cards with Photos in the Chat (New)

Recommendations that look like a shop, not a wall of text. When the AI chatbot suggests products from your catalog, the chat shows them as a strip of cards with the product photo, name, short description and price. Shoppers tap a card and land on the product page. Out of stock items are shown greyed out, so nobody is sent to a product they cannot buy.

• Photos come from your WooCommerce product images, no extra upload
• Cards update on their own when you change a photo, a price or the stock
• Works on desktop and mobile, in the same chat widget

🛒 Your WooCommerce Catalog, Learned Automatically

Press Sync once and the AI chatbot learns every product: names, descriptions, prices, sale prices, stock, brands, categories, tags and attributes such as size or color.

• Zero maintenance: every product you add, edit or delete syncs on its own
• Real-time stock and prices: the chatbot never recommends what is sold out, and quotes the price the shopper sees, tax included
• Built for big stores: pick which categories to sync, up to 15,000 products
• Real answers with real links: “Do you have this in blue?” gets the matching products and their links, not a generic reply
• Browse the whole catalog: the chatbot can list products by category, price range and availability, with a “see all matching products” link to your shop

No manual training. No copy-paste. No CSV uploads.

📦 “Where Is My Order?” Answered Instantly

The question that fills every support inbox, answered in seconds. When a shopper asks about their order, the AI chatbot replies with live WooCommerce data: current status, shipping method and the order notes with tracking updates.

Signed-in customers do not even type an order number. The plugin confirms who they are and the chatbot lists their recent orders. Guests give the order number and the email of the order, nothing else.

• Fewer repetitive “where is my package?” tickets
• Correct answers at 3 PM or 3 AM, in the shopper’s language
• Identity or order ownership is verified before any order detail is shown

🤖 An AI Chatbot That Sets Itself Up

Give it your website address and the chatbot reads your pages and prepares its own training data in about two minutes. Add files, product feeds or your own questions and answers whenever you like.

• Any language, typos included: answers in the visitor’s language whatever language your content is in
• Answers only from your data: no made-up prices, policies or promises
• Lead capture: asks for the visitor’s name and email when it makes sense and saves the lead
• Handover to a human: when the chatbot is unsure, it offers a live agent and alerts you
• AI Analytics: a weekly report of what visitors asked, what the chatbot could not answer, and what to fix

💬 Live Chat for the Moments That Need a Person

The chatbot handles the routine questions. You close the sales.

• Real-time visitor monitoring: see who is on your site, which page they read and where they are from
• Chat triggers: invite hesitating visitors to chat at the right moment, including when they are about to leave
• Typing preview: see what visitors type before they hit send
• Chat translation: talk to visitors in any language, messages are translated both ways
• Mobile apps: answer from anywhere with the iOS and Android apps

Key Features

• AI Chatbot 24/7: instant answers from your website, files and product catalog, in any language
• Product Cards with Photos: recommended products shown as cards with image, name and price, linked to your shop
• Automatic WooCommerce Product Sync: names, descriptions, prices, stock, brands, categories and attributes, kept current on every change
• Category Sync for Large Catalogs: choose which categories to sync, up to 15,000 products
• Real-Time Stock and Price Sync: sale prices and stock changes reach the chatbot at once
• AI Order Status Lookup: live order status, shipping method and tracking notes in the chat; signed-in shoppers need no order number
• Two-Minute Setup: the chatbot trains itself from your website
• AI Lead Capture: collects name and email in the conversation
• Handover to Agents: the chatbot passes the chat to a person when needed
• AI Analytics: weekly report on questions, gaps and fixes
• Live Chat with Visitor Monitoring: real-time activity with geolocation
• Chat Triggers: timed, page-based and exit-intent invitations
• Chat Translation: both directions, in real time
• AI Assist for Agents: fix grammar, refine a reply or draft one from the chatbot’s knowledge
• Customizable Chat Widget: your colors, texts, avatar and position; show it on selected pages or to signed-in users only
• Department Routing and Agent Transfers
• Offline Email Form for when nobody is online
• File Sharing, Chat Ratings, Typing Preview
• Mobile Apps: iOS and Android
• Webhooks and JavaScript API for your own integrations
• GDPR Compliant: SSL-secured, EU AI Act transparency badge on the widget

What Your Shoppers Get

• Product suggestions with photos and prices, ready to click
• Live order tracking inside the chat, day or night
• Answers in their own language, typos and all
• A human agent one click away when they want one

Live in Under 60 Seconds

1. Install the onWebChat plugin
2. Create your free account
3. Connect your account in the plugin settings
4. Your chat widget is live, no coding required

Run WooCommerce? Open the “Products & Orders” tab, press Sync, and your AI chatbot knows your store within minutes, product photos included.

Note: If you have trouble connecting via email/password (e.g. due to a firewall), you can use your Chat ID from the onWebChat Dashboard instead.

Questions? Chat with our AI or our team on onwebchat.com, we use onWebChat ourselves, of course.