Wrong shipping addresses are one of the most common support requests stores receive, and they usually arrive when it is already too late.
OrderMender adds a short, configurable editing window right after checkout. While the window is open the order sits in a dedicated “Hold for Editing” status so fulfillment automation knows not to touch it, and the customer gets a simple form where they can:
- Correct their shipping address
- Correct their billing address (the billing email stays locked)
- Update the customer-provided order note
When the window closes, or the customer confirms early, the order releases back to processing automatically and normal fulfillment continues.
How it works
- An eligible order moves to “Hold for Editing” after checkout.
- The thank-you page (and My Account) shows a countdown with an edit button.
- Guest customers get a secure, single-order magic link – no account needed.
- Every change is logged as an order note and admins can be notified by email.
- The order releases itself when the timer ends or the customer clicks confirm.
Built for reliability
- Compatible with WooCommerce High-Performance Order Storage (HPOS)
- Compatible with Checkout Blocks
- Releases run through Action Scheduler with a WP-Cron fallback plus an init-time safety sweep, so held orders never get stuck
- Editing access is protected by per-order tokens and nonces, and re-validated server-side on every request
Privacy
This plugin does not connect to any external service and does not send data anywhere. All edits happen on your own site.
Screenshots
The thank-you page panel: a countdown and an "Edit my order" button while the editing window is open.
The self-service editor opened from a secure guest magic link: correct the shipping or billing address, or the order note.
The settings screen under WooCommerce > Settings > Order Editing.