The PhiXtra AI Shopping Assistant is an AI-powered shopping assistant agent for your WooCommerce store — it chats with customers, helps them find products, answers questions, and provides support.
You need a PhiXtra API key to use this plugin. Get one from:
https://portal.phixtra.com/
Features
- AI-powered support and shopping assistant
- Secure API key authentication
- Customizable branding (colors and fonts)
- Free Trial and Upgrade links (optional)
- Built for WooCommerce
External Services
This plugin connects your WordPress / WooCommerce website to the PhiXtra AI service (https://phixtra.com), which is required for all plugin functionality.
Service: PhiXtra AI Shopping & Support Assistant
Provider: PhiXtra (https://phixtra.com)
Primary endpoint: https://chat.phixtra.com
What data is sent and when
All outbound requests go to the PhiXtra backend at chat.phixtra.com via HTTPS POST. The specific paths and the data each one carries are listed below.
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Chat messages — POST to chat.phixtra.com/chat every time a visitor submits a message in the chat widget. Data includes: the visitor’s message text, the configured API key, and a pseudonymous session identifier (UUID stored in localStorage/cookie).
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Cart events (WooCommerce only, when Cart Revenue Recovery is enabled) — POST to chat.phixtra.com/cart-event when a visitor adds/removes items, starts checkout, or completes an order. Data includes: API key, session ID, event type, cart total, cart line-item names/SKUs, and (if the visitor is logged in) their email address.
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Cart recovery check — POST to chat.phixtra.com/check-recovery on each page load when Cart Recovery is enabled, to determine whether a recovery popup should appear for the current session. Data includes: API key and session ID.
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Cart recovery reply — POST to chat.phixtra.com/cart-recovery-reply when a visitor replies inside the recovery popup. Data includes: API key, session ID, and message text.
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Notify When In Stock — POST to chat.phixtra.com/notify-when-in-stock when a visitor submits their email via the “Notify me when back in stock” widget form. Data includes: API key, product ID, product name, product URL, and the visitor’s email address.
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Stock back-in notification — POST to chat.phixtra.com/stock-back-in when a WooCommerce product transitions to in-stock. Data includes: API key and product ID.
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Handoff contact capture — POST to chat.phixtra.com/handoff-contact when a visitor submits the in-widget contact form. Data includes: API key, session ID, visitor name, phone number, and email address.
Data is only transmitted when the plugin is active and a valid API key has been saved in the settings. No data is stored in the WordPress database by this plugin.
URL rendering in the chat widget
The chat widget (assets/widget.js) formats URLs that appear inside AI responses as clickable hyperlinks. If a URL in the AI response does not already start with “http”, the widget prepends “https://” before rendering it as an anchor tag. This formatting happens entirely within the visitor’s browser; no request is made to any third-party domain by this code. The URLs rendered are those returned by the PhiXtra AI service (typically product pages on your own store).
PhiXtra terms of service and privacy policy
- Terms of Service: https://phixtra.com/terms-conditions/
- Privacy Policy: https://phixtra.com/privacy-policy/
Privacy
All chat messages, cart events, and contact details collected by this plugin are transmitted to PhiXtra as described in the External Services section above. Site owners are responsible for informing their visitors about this data processing in their own privacy policies.