Pingu is an AI-powered customer support assistant that helps businesses answer website visitor questions instantly through a smart chat widget. It combines AI replies, human support, and company knowledge to provide faster and more reliable customer service.
About Pingu
Pingu helps businesses communicate with website visitors in a faster and easier way. Visitors can ask questions through the Pingu chat widget, and the AI can answer using approved company knowledge. When human support is needed, admins can take over the conversation from the dashboard or Telegram.
With Pingu, businesses can reduce repeated questions, improve response time, and manage customer conversations from one simple platform.
Key Features
Everything your business needs to support website visitors with AI and human assistance:
- AI-Powered Chat Widget: Add a smart chat widget to your website and let visitors ask questions directly from any page.
- Instant AI Replies: Pingu can automatically answer customer questions using your company’s approved knowledge base.
- Human Support When Needed: Your team can take over conversations whenever personal support is required.
- Telegram Reply Support: Receive visitor messages in your company Telegram group and reply directly from Telegram.
- Admin Dashboard: Manage chats, widgets, knowledge settings, billing, and support activity from one dashboard.
- Push Notifications: Admins can receive instant notifications when a new visitor message is received.
- Internal Knowledge Base: Give your staff access to internal company knowledge through a separate secure knowledge mode.
- Easy Website Setup: Connect Pingu to your website using a widget code or WordPress setup and start supporting visitors quickly.
How It Works
Set up Pingu, connect your website, and start supporting visitors with AI-powered chat:
- Connect Your Website: Add your website URL or connect Pingu to your WordPress website using the Pingu widget setup.
- Create Your Knowledge Base: Train Pingu using your business information, website content, documents, FAQs, and support details.
- Add the Chat Widget: Place the Pingu chat widget on your website so visitors can start asking questions.
- Let AI Answer Customers: Pingu responds to visitor questions using your approved company knowledge.
- Take Over When Needed: If a visitor needs human help, your team can reply from the dashboard or Telegram.
- Manage Everything in One Place: Track conversations, update settings, manage support, and improve your knowledge base from the Pingu dashboard.
Mobile Apps
Download our official mobile apps to manage conversations on the go:
* Pingu for Android
* Pingu for iOS
External Service Disclosure
This plugin connects to the Pingu API (https://api.pingu.chat) to authenticate users, manage registrations, and fetch widget configurations. The chat widget and assets are loaded from https://admin.pingu.chat/loader.js.
- Pingu Privacy Policy: https://pingu.chat/privacy-policy
- Pingu Terms of Service: https://pingu.chat/terms-of-use
Screenshots
Welcome Screen: Beautiful onboarding with Login and Register options.
Easy Registration: Register for a Free Trial or use an Invite Key directly from WordPress.
Widget List: Select from your existing Pingu widgets with a single click.
Conflict Detection: Smart detection of old manual snippets for a clean setup.