SahlDesk

SahlDesk is a WooCommerce helpdesk and ticketing system built directly into your WordPress dashboard. Managing a growing e-commerce store means dealing with customer emails, inquiries, and delayed responses. SahlDesk solves this by centralizing your customer support workflow into one interface. Whether your customers need help with order tracking, general inquiries, or managing RMA (Return Merchandise Authorization) and order returns, SahlDesk helps ensure no message falls through the cracks.

Our WooCommerce integration syncs customer data, allowing your customer service team to provide responses without leaving WordPress. SahlDesk features native Bilingual/RTL support out of the box, ensuring your interface and customer-facing widgets display correctly in both Arabic and English. Transform your store’s support experience and save administrative work with a functional helpdesk.

Key Free Features

• Unified Support Inbox: Centralize customer inquiries into a single ticketing dashboard.
• Smart Ticket Categories: Organize your workflow with customizable Ticket Categories, ensuring inquiries are routed correctly.
• WooCommerce Customer Sync: View customer order details and history directly alongside their support tickets.
• Native Bilingual & RTL Support: Localized for Arabic and English, providing a native experience for both your agents and customers.
• Frictionless Setup Wizard: Get your helpdesk running with our onboarding process.
• Interactive Floating Widget: Embed a support portal on your storefront for customers to submit tickets.

🚀 SahlDesk Pro (Premium Features)

Upgrade your customer service operations with SahlDesk Pro, designed for growing teams that need advanced organization, automation, and our AI support agent.
* Advanced User Role Management: Scale your team by assigning custom permissions for Agents, Managers, and Admins.
* Time-Saving Canned Responses: Reduce response times by creating pre-written reply templates for common questions like shipping times and order returns.
* Custom Sub-Statuses: Track your internal workflows precisely by creating custom ticket statuses beyond just “Open” and “Closed.”
* Advanced Analytics Dashboard: Gain insights into your team’s performance, average resolution times, and ticket volumes.
* AI Support Agent: Automate initial responses and triage incoming requests using AI integration.

External services

This plugin relies on the following third-party services to function:
* SahlDesk Web Portal & Support Widget (https://app.sahldesk.com): The plugin connects to the cloud portal and embeds responsive iframes for customer ticket shortcodes and the frontend floating support widget. Data such as your store’s API key, user email, display name, and language settings are transmitted to authenticate and render the interface. Please review our Terms of Service and Privacy Policy.
* SahlDesk Cloud API (https://api.sahldesk.com): This is our cloud backend engine. Data such as store settings, customer emails, support tickets, and WooCommerce order metadata are transmitted to this API to sync tickets, track order inquiries, and generate responses. Please review our Terms of Service and Privacy Policy.
* Freemius (https://checkout.freemius.com): We use Freemius to provide optional secure license management and premium upgrades. Please review their Terms of Service and Privacy Policy.
* Cloudflare Turnstile (https://challenges.cloudflare.com): Used on the support widget to protect against spam and bots. Please review Cloudflare’s Website Terms and Privacy Policy.