Most of a shop’s support mail is the same handful of questions: where is my order, can I change the address, can I return this, is this back in stock. Answering one takes a minute of looking the order up and a minute of writing.
Sensbot Email Assistant connects your WooCommerce store to a hosted AI assistant that does both parts. It reads the mail arriving in your support mailbox, finds the order the customer is writing about in the data it synced from your store, and leaves the reply waiting in your Drafts folder. You open it, change what you want, and send it.
Sensbot is used by 100+ stores across Europe.
What it drafts
- Order and delivery questions, from the real order: what was bought, what it cost, what state it is in.
- Returns, warranty and payment questions, from your own published WordPress pages and from anything you add to the knowledge base yourself.
- Product questions, from your catalogue.
How it behaves
- It never sends. Every reply is a draft in your own mailbox until a person sends it.
- It drafts in the language the customer wrote in, not in the store language.
- It learns your writing from the replies you actually send, so drafts read like your shop.
- Every draft passes a validator first. One that claims something the assistant cannot stand behind is withheld and the message is marked as needing a person.
- Every message and every draft can be read back in the Sensbot dashboard at https://platform.sensbot.ai.
What the plugin does on your site
- Creates one read only WooCommerce REST API key, named “Sensbot Email Assistant (read-only)”, so Sensbot can read your catalogue and orders.
- Adds one settings screen under WooCommerce.
That is all. It adds nothing to your storefront, loads no script on your public pages, and writes nothing to your store. The key it creates has read permission only, and disconnecting or deleting the plugin deletes it.
Your mailbox is connected in the Sensbot dashboard, not here. This plugin connects your store. The mailbox is attached afterwards, by signing in to Google or Microsoft or by giving IMAP details, and nothing about your mail passes through your WordPress site.
Account and pricing
Connecting starts a 14 day free trial. No payment card is needed to start it. After the trial, paid plans start at 49 EUR per month; current plans and limits are at https://sensbot.ai/pricing/. If you do not add a payment method, the trial ends, the assistant stops drafting, and nothing is charged.
External services
This plugin requires an account on Sensbot, a hosted service operated by Sensnet d.o.o., Slovenia. The plugin does nothing on its own: all reading of your store, all reading of your mailbox, and all AI processing happen on Sensbot’s servers.
Sensbot platform API, https://platform.sensbot.ai
When your site contacts it: only from the plugin settings screen in wp-admin, and only for an action an administrator took: connecting, disconnecting, opening the Sensbot dashboard, or opening the settings screen itself, which reads back the connection status. There is no background or scheduled call from your site, and nothing at all is contacted when a visitor loads your storefront: this plugin has no front-end code.
What your site sends: on connect, your site URL, your site name, your site language, the plugin version, the email address entered on the connect form, your acceptance of the terms of use and privacy policy, whether the plugin was installed from WordPress.org, and the read only WooCommerce API key and secret the plugin has just created. On the later calls, only your Sensbot store identifier and the secret Sensbot issued at connect.
What Sensbot does with that key: using the key you granted, Sensbot’s servers read from your store over the WooCommerce REST API on a recurring schedule. They read products (/wc/v3/products), product categories (/wc/v3/products/categories), orders (/wc/v3/orders) and the WooCommerce system status (/wc/v3/system_status), plus your site information (/wp-json) and your published pages from the WordPress REST API (/wp/v2/pages). Order records include the buyer’s name, email address, phone number and billing and shipping address. This data is stored on Sensbot’s servers, and it is what lets a draft answer a question about a real order instead of guessing.
Your mailbox, which this plugin does not touch: after connecting the store you attach a mailbox in the Sensbot dashboard, by signing in to Google or Microsoft or by entering IMAP and SMTP details. That connection is between your mail provider and Sensbot: it is not made by this plugin, does not involve your WordPress site, and no mailbox credential is ever stored in WordPress. Once it exists, Sensbot’s servers read the incoming messages in that mailbox and write replies into its Drafts folder. Sensbot does not send mail from your mailbox.
AI processing: the content of a customer’s email, together with the store data used to answer it, is sent onward to Sensbot’s AI model providers to generate the draft.
Terms of use: https://sensbot.ai/terms-of-use/
Privacy policy: https://sensbot.ai/privacy-policy/
Deleting the plugin closes the connection on Sensbot’s side and deletes the WooCommerce API key it created. You can also close it at any time with the “Disconnect” button on the plugin settings screen. To have the data already held on Sensbot’s servers deleted, contact Sensbot.
Screenshots
What the assistant does: drafts replies to customer emails from your real orders and products. A person reviews and sends every one.
The plugin settings screen before connecting: one email address, the terms checkbox, and one button. It also names the service your store data goes to.
The same screen once connected, showing that the store data import has finished and whether a mailbox has been attached yet.
The Sensbot dashboard, where the mailbox is connected after the store has been connected here.
A customer email and the reply the assistant drafted for it, side by side in the Sensbot dashboard, with the order it found.
The draft waiting in the shop's own mailbox, here in Gmail with the Sensbot add-on beside the customer's message. It is edited and sent by a person.
The same in Outlook: the Sensbot add-in shows the draft next to the customer's message.