Get the SMSTunnel app on Google Play
SMSTunnel for WooCommerce extends the SMSTunnel plugin with WooCommerce-specific features. Send SMS notifications to customers when their order status changes, and get instant alerts for new orders.
The texts are sent from your own Android phone and number, so customers see a number they can reply to. You link the phone to your site by QR code in the main SMSTunnel plugin, and you can remove that connection anytime from the SMSTunnel app.
End-to-end encryption. Turn it on in the SMSTunnel plugin and these texts are encrypted for your phone before they leave WordPress, so only your phone can read the words. After your phone sends it, a text travels over the mobile network like any other SMS.
Requires SMSTunnel Plugin
This addon requires the main SMSTunnel plugin to be installed and configured first.
Key Features
- Order Status Notifications – Automatically send SMS when orders are pending, processing, completed, or cancelled
- Customer Notifications – Keep customers informed about their order progress
- Admin Alerts – Get instant SMS alerts when new orders are placed
- Custom Messages – Define your own message templates with order placeholders
- Low Stock Alerts – Receive SMS when product stock is running low
- WooCommerce Settings Tab – All settings conveniently in WooCommerce > Settings > SMS
- HPOS Compatible – Works with WooCommerce High-Performance Order Storage
Message Placeholders
Use these placeholders in your message templates:
{order_number}– Order ID{order_status}– Current order status{order_total}– Order total amount{customer_name}– Customer’s full name{customer_first_name}– Customer’s first name{site_name}– Your website name
Supported Order Statuses
- Pending Payment
- Processing
- On Hold
- Completed
- Cancelled
- Refunded
- Failed
Admin Features
- Send SMS to customers directly from the order page
- View SMS history in the order notes
- Manual SMS button on each order
External Services
This plugin relies on the SMSTunnel service to deliver SMS messages. When an order status changes or an admin sends an SMS, the recipient phone number and message content are transmitted to the SMSTunnel API.
- Service: SMSTunnel.io (NARBOWEB SRL)
- Service URL: https://smstunnel.io
- Data sent: Phone number, SMS message content, order metadata
- Privacy Policy: https://smstunnel.io/privacy
- Terms of Service: https://smstunnel.io/terms
Screenshots
Main SMS settings under WooCommerce > Settings > SMS - configure WooCommerce 2FA login and toggle automatic SMS notifications for every order status (new order, processing, completed, on hold, cancelled, refunded, shipment tracking)
Admin notification settings - set the admin phone number to receive instant SMS alerts when a new order is placed or product stock runs low, plus customize the SMS message templates for each order status
Full SMS message template editor - personalize the SMS sent to customers and admins for every order event using placeholders like {customer_first_name}, {order_id}, {order_total}, {site_name} and {tracking_number}