InboxMend – Submission Inbox & Email Log

InboxMend keeps enquiries from supported WordPress forms in a local inbox, so you can review a saved request when its notification email is missing. It also shows related email sending events.

Many WordPress contact forms rely only on notification emails. If a notification email fails, is blocked, is misconfigured, or is never generated, the website owner may lose the enquiry without knowing it.

InboxMend helps you investigate that risk by keeping captured submissions in WordPress alongside related email activity. You can manage saved leads, coordinate follow-up, build forms, investigate email problems, configure SMTP sending, send conditional visitor auto-replies, and optionally connect InboxMend Cloud for multi-site monitoring.

Use InboxMend with built-in lead forms, or keep using supported form plugins such as Contact Form 7, WPForms, Fluent Forms, Forminator and Ninja Forms.

Gravity Forms compatibility is planned.

Learn more at InboxMend.com.

Check your first saved submission

Open Inbox → Check form capture. InboxMend lists forms from active supported plugins and your built-in forms. Open the published form page, send a recognizable test using a mailbox you control, then refresh and open the saved request. Check all expected fields and the complete message.

A saved request proves capture at the time shown. A successful mail handoff does not prove mailbox delivery; check your mailbox separately. InboxMend SMTP and Cloud are optional. You can keep your existing mail plugin.

Page discovery covers direct shortcodes and blocks in up to 200 matching published posts. Page builders, widgets and templates may require opening the form page yourself. The checklist shows up to 100 forms per provider. Default lead retention is 90 days for completed leads without a future follow-up. Unfinished work stays saved beyond that period until completed. Review Settings → Lead storage to preview cleanup or explicitly apply age-based deletion to all leads.

For teams maintaining several sites

Use the plugin to inspect and handle enquiries on each WordPress site. Optional InboxMend Cloud brings connected sites and their reported issues together for cross-site monitoring. Local capture does not require a Cloud account.

Find the enquiry when its notification is missing

A visitor can submit a contact form, but the notification email might not arrive.

This can happen because of SMTP issues, incorrect sender settings, hosting mail restrictions, plugin conflicts, spam filtering, or a form that did not generate an email event.

Built-in forms save the request before queuing a notification. Third-party capture follows each supported plugin’s submission hooks; timing and email correlation depend on that plugin. Verify your published form after setup and after changes to its notification settings.

One workflow instead of separate plugins

Many WordPress sites use one plugin for forms, another plugin for saving entries, another plugin for SMTP, and another plugin for email logs.

InboxMend brings the form submission workflow together: review captured enquiries, inspect related email activity, manage basic follow-up, and keep everything visible inside WordPress.

What you can do with InboxMend

With InboxMend you can:

• Save WordPress form submissions in a local inbox.
• Capture entries from supported form plugins.
• Review leads, submitted fields, source forms, and lead details.
• Organize follow-up with work queues, workflow status, priority, assignee, due dates, internal notes, and bulk actions.
• Optionally email assignees a daily summary of due follow-ups, without including submitted contact details.
• Search, filter, and export saved submissions to CSV.
• Use Email Health to group active sending problems by cause and recommended action.
• Inspect exact WordPress email events, timelines, and related records in the Email Log.
• Configure SMTP sending for WordPress notification emails.
• Build and publish forms with Design Studio, conditional logic, previews, and shortcodes.
• Monitor form performance, readiness, placements, folders, and tags from the Forms workspace.
• Send visitor auto-replies with conditions, reusable designs, previews, and immediate or delayed delivery.
• Protect built-in forms with Google reCAPTCHA v3.
• Configure retention, privacy, and team access settings.
• Optionally connect InboxMend Cloud for multi-site visibility and monitoring.

Works with popular form plugins

You do not have to replace your existing form plugin.

InboxMend can capture submissions from supported form plugins and show them in one lead inbox.

Currently supported integrations include:

• Contact Form 7
• WPForms
• Fluent Forms
• Forminator
• Ninja Forms

Planned integration:

• Gravity Forms

When a supported integration is enabled and the related form plugin is active, InboxMend can store captured submissions and help you review related email activity.

Built-in lead forms

InboxMend includes built-in forms for common lead capture use cases.

Design Studio lets you arrange fields and blocks, edit content and appearance, add conditional show or hide rules, preview the result, save a draft, publish changes, and copy the shortcode. Submissions are saved in the Inbox, and related notification email activity can be reviewed from the Email Health and Email Log screens.

The Forms workspace also shows performance, inbox, delivery, and readiness signals. Forms can be searched, filtered, organized with folders and tags, and checked for known placements on the site.

Built-in forms are useful when you need a contact form, enquiry form, callback request, service request, or lead capture form without installing a separate form builder.

Lead workflow and follow-up

The Inbox groups saved submissions into practical queues such as Unseen, Awaiting action, Unassigned, My leads, Due today, Overdue, Delivery issues, and Archived.

Each lead can carry a workflow status, priority, assignee, follow-up time, and internal notes. Bulk actions help teams update several leads without opening them one by one.

Optional daily follow-up reminders are off by default. Enable them under Settings → Team access. After 09:00 in the site timezone, the next WordPress background run queues one summary per eligible assignee for that day. It includes only a count and an authenticated Inbox link. Access, current assignments and due dates are checked again before sending; completed and archived leads are excluded. Low-traffic sites may run later. Mail transport acceptance does not prove mailbox delivery.

When a capture write fails and WordPress can still store options, InboxMend keeps a persistent, non-personal diagnostic alert. A new successful capture from the same form can verify recovery; it does not recover the earlier failed submission. A total database outage can also prevent the diagnostic record from being stored.

Email Health and Email Log

InboxMend helps explain what happened after a form submission and what to do next.

The Email Health dashboard groups related email activity into clearer statuses, such as:

• Accepted by WordPress (delivery not verified)
• Failed
• No email generated
• Unknown

Email Health groups repeated problem attempts into active issues, explains the likely cause, and points to the relevant settings or event evidence. This makes it easier to find leads where the submission was saved, but the related notification email may not have worked as expected.

The Email Log helps site owners and admins review WordPress email events and sending attempts, including form notifications, visitor confirmations, WordPress system emails, and other events generated through WordPress. Event details show the recorded outcome, explanation, message data, timeline, and links to related leads, forms, rules, or saved designs when available.

SMTP sending settings

InboxMend includes SMTP settings for WordPress notification emails.

You can configure SMTP host, port, encryption, authentication, username, password, From email, and From name.

Using SMTP can help avoid common hosting mail issues where WordPress tries to send email through the default PHP mail function.

InboxMend logs WordPress email events and sending attempts, but it does not guarantee inbox delivery.

Visitor auto-replies

InboxMend includes visitor auto-reply designs and rules.

You can connect a rule to a form and visitor email field, add conditions based on submitted values, customize the subject and message, preview the result with sample values, and choose immediate or delayed delivery. Saved designs can be reused or copied into an independent message before editing.

This is useful when you want visitors to receive a confirmation email after submitting a form, while still keeping the original lead saved in your WordPress dashboard.

Google reCAPTCHA v3 for built-in forms

Built-in forms can be protected with Google reCAPTCHA v3.

This helps reduce automated spam submissions while keeping the form experience simple for real visitors.

Optional InboxMend Cloud sync

InboxMend can optionally connect to InboxMend Cloud at https://inboxmend.com/ when you want visibility across one or many connected WordPress sites.

Cloud sync is designed for agencies, freelancers, WordPress admins, and teams that need a wider operational view across sites. Depending on the selected sync mode, Cloud can help monitor connection health, polling freshness, saved submission activity, Email Health signals, Email Log status, and issue trends.

Cloud sync is optional. The plugin can still save submissions, review leads, and show Email Health inside WordPress without connecting to InboxMend Cloud.

Best for

InboxMend is useful for:

• Small business websites that rely on contact forms.
• Agencies managing client WordPress sites.
• Site owners who do not want to lose enquiries.
• WordPress admins who need saved form submissions.
• Freelancers who want a simple lead inbox for client sites.
• Websites that need basic form storage without a full CRM.
• Sites where email notification problems need to be easier to review.

Privacy and data control

InboxMend stores form submissions inside your WordPress database.

You control your own data from your WordPress admin area. The plugin also includes CSV export, retention, and privacy settings to help manage saved submissions responsibly.

External services

InboxMend Cloud

InboxMend can connect to InboxMend Cloud when Cloud Sync is enabled in the plugin settings.

Service URL: https://inboxmend.com/
Privacy Policy: https://inboxmend.com/privacy
Terms of Service: https://inboxmend.com/terms

Cloud Sync is used to connect this WordPress site to an InboxMend Cloud site record, check connection health, and synchronize selected operational data according to the configured sync mode.

Depending on the selected sync mode and consent settings, the plugin may send site identity, site URL, plugin version, WordPress version, PHP version, connection status, Email Health summaries, Email Log status, and lead summaries. Lead summary mode uses masked name and email previews plus site-keyed hashes instead of direct contact details. Only when Full lead data is explicitly enabled may the plugin additionally send names, email addresses, phone numbers, message text, source URLs, workflow status, notes, and submitted fields. Sensitive fields are redacted before Cloud sync.

Cloud Sync requests are sent to InboxMend Cloud API endpoints under https://inboxmend.com/api/v1/plugin. Protected requests use a site token issued during the connection flow.

Cloud Sync is optional and can be disconnected from the plugin settings.

Google reCAPTCHA v3

InboxMend can use Google reCAPTCHA v3 to score submissions made through built-in InboxMend forms. This integration is disabled by default and is used only after an administrator enables it and provides reCAPTCHA keys.

When enabled, the visitor’s browser loads the reCAPTCHA script from Google and requests a token. InboxMend sends that token and the configured Secret Key to Google’s verification endpoint. The visitor’s IP address is included in the server-side verification request only when the administrator separately enables the “Send the visitor IP address to Google” setting.

Service URL: https://www.google.com/recaptcha/
Privacy Policy: https://policies.google.com/privacy
Terms of Service: https://policies.google.com/terms

Administrator-configured SMTP service

InboxMend can send WordPress email through an SMTP server chosen and configured by the site administrator. This feature is disabled by default. When enabled, SMTP credentials, message recipients, sender details, headers, and email content are transmitted to that configured server as required to deliver the email. The applicable privacy policy and terms are those of the SMTP provider selected by the administrator.

What InboxMend does not do

InboxMend does not guarantee that an email reached the recipient’s inbox.

It also does not confirm whether a recipient opened or read an email.

The plugin logs WordPress email events and sending attempts, so you can see whether an email was generated, accepted by WordPress, failed, not generated, or ended without a reliable outcome. WordPress acceptance does not verify recipient delivery.

Bundled libraries

The form and email design editors bundle GrapesJS 0.22.16 under the MIT license. Its human-readable source and build instructions are available in the GrapesJS source repository. The license is included in assets/vendor/grapesjs/LICENSE.

The email editor uses selected Lucide icon paths under the ISC license, with the upstream Feather MIT attribution retained. Source: Lucide icons. The license notices are included in assets/vendor/lucide-icons/LICENSE.