Tap Chat – Floating Contact Button

Tap Chat adds a beautiful floating WhatsApp button with advanced features — and now a built-in, privacy-first analytics dashboard so you can see exactly how many visitors tap to chat, from which pages and on which devices, without sending a single byte to Google or anyone else. Set business hours, show welcome messages with multiple styles, control visibility, and customize appearance — all while keeping your site fast and privacy-friendly.

New in 2.1: Multiple Agents — turn the single button into a small picker panel with up to three team members, each with their own WhatsApp number or custom link, avatar, role and online status, so visitors always reach the right person.

• Demo: Plugin demo
• Support Forum: WordPress.org support
• Bug Reports: GitHub issues

Key Features

• Multiple Agents (NEW) – Route visitors to the right person: turn the floating button into a compact picker panel with up to 3 team members, each with their own WhatsApp number or custom link, avatar, role and manual online/offline status. Drag to reorder in the admin; the chosen agent’s name is also sent to GA4 / Tag Manager.
• Built-in Privacy-First Analytics Dashboard – See Total / Today / This Week / This Month chat clicks, percentage change vs the previous period, Top Pages by clicks, and Clicks by Device — right inside wp-admin. Optionally measure button views, unique visitors and click-through rate (CTR). 100% first-party: no cookies, no personal data, no external requests, and your data never leaves your server.
• Floating Chat Button – Beautiful, customizable button that sticks to your site
• Custom Icon Upload – Replace WhatsApp icon with your own brand logo or custom image
• Custom link – Replace WhatsApp Link with Telegram, Messenger, a contact page, Phone, Email or any URL
• Welcome Bubble – Friendly greeting message to encourage conversations with two styles (Modern & Simple)
• Smart Triggers – Show the bubble at the perfect moment based on visitor behavior
• Country Selector – Easy phone number configuration with 150+ country codes and flags
• Working Hours – Display button only during business hours with timezone support
• Page Visibility – Show or hide button on specific pages/posts
• Fully Customizable – Colors, sizes, positions, labels – make it yours
• Mobile Optimized – Separate mobile/desktop configurations
• Google Analytics 4 / Tag Manager Integration – Optionally also forward chat clicks and welcome-bubble impressions as GA4 events using the analytics already installed on your site
• Translation Ready – Fully translatable with .pot file included
• Performance First – Minimal footprint, no jQuery dependencies in frontend

Multiple Agents

Let visitors pick who to talk to instead of guessing. Turn the floating button into a compact picker panel with up to three team members.

• Up to 3 agents – each opens their own chat in a new tab.
• WhatsApp or custom link per agent – use a WhatsApp number, or any URL (Telegram, Messenger, tel:, mailto:, a contact page).
• Per-agent details – name, role/label, avatar image, and a pre-filled WhatsApp message.
• Manual online / offline – show a green “online” dot per agent, or mark them offline.
• Custom panel title and subtitle – set the heading visitors see when the panel opens.
• Drag-to-reorder – arrange agents in the admin with a simple drag handle.
• Non-destructive – existing single-button setups keep working; switch modes any time from Settings -> Tap Chat -> Agents.
• GA4 / Tag Manager aware – the chosen agent’s name is sent as a label on chat-click events.

Built-in Analytics Features

Know what actually drives conversations — without handing your visitors’ data to third parties. Everything is stored in your own WordPress database.

• Headline metrics at a glance: Total, Today, This Week and This Month chat clicks, with a clear percentage change versus the previous period.
• Top Pages by Clicks: discover which pages and products send the most people to chat.
• Clicks by Device: see the mobile / desktop / tablet split at a glance.
• Click-through rate (CTR): turn on optional traffic tracking to measure the Visitors → Button Views → Clicks → CTR funnel.
• At-a-glance dashboard widget: today / last 7 days / all-time clicks with a 14-day sparkline, right on your WordPress dashboard.
• Privacy by design: no cookies, no personal data (IP address and user agent are never stored), no external requests, and nothing shared with Google or any third party.
• You stay in control: exclude logged-in users from tracking, choose how long data is kept (auto-pruned daily), and reset all analytics data at any time.
• Optional GA4 / Tag Manager: if you prefer, also forward events to your existing GA4 or Google Tag Manager — kept completely separate from the built-in analytics.

Welcome Bubble Features

The welcome bubble is designed to increase engagement and conversions:

• Two Beautiful Styles:

  • Modern – Rich bubble with avatar, name, and online status
  • Simple – Clean bubble with message only, positioned above or beside button

• Smart Triggers – Show bubble based on visitor behavior:

  • Time on Page – After visitor spends specific time (recommended)
  • Scroll Depth – When visitor scrolls to specific percentage
  • Exit Intent – When visitor moves to close tab/window
  • Idle Detection – When visitor is inactive

• Customization Options:

  • Custom welcome message with emoji support
  • Agent/team name display (Modern style)
  • Avatar image upload (Modern style)
  • Multiple trigger combinations
  • Auto-close on interaction
  • Session-based display (won’t annoy visitors)

Advanced Features

• Custom Icon Upload:

  • Replace default WhatsApp icon with your brand logo
  • Supports PNG, JPG, SVG formats
  • Perfect circular display with automatic sizing
  • Works in floating button, offline button, and bubble avatar
  • Easy fallback to default icon

• Business Hours Control:

  • Set different hours for each day of the week
  • Timezone support for accurate scheduling
  • Custom offline message
  • Choose to hide button or show offline state

• Visibility Rules:

  • Show on specific pages only
  • Hide on specific pages (e.g., checkout, cart)
  • Combine show/hide rules for precise control
  • Support for all post types and WooCommerce pages

• Customization Options:

  • Button position (left/right)
  • Custom colors
  • Icon sizes (separate for desktop/mobile)
  • Hide/show label on mobile or desktop
  • Pre-filled message text
  • Page context appending (automatic page info in message)

Usage

Shortcode:
Display chat link anywhere with: [tapchat]

Custom shortcode parameters:
[tapchat phone=”+1234567890″ message=”Hello!” label=”Contact us”]

Roadmap

Planned features for future versions:

• Click source breakdown (button vs. welcome bubble vs. inline shortcode)
• UTM / campaign attribution for chat clicks
• CSV export of analytics reports
• Per-agent analytics (clicks broken down by agent)
• Round-robin / load-balanced agent routing
• Departments and per-agent working hours

Want a specific feature? Let us know in the support forum!