Support Helpdesk Ticket System Lite

Host a complete helpdesk and support ticket system on your WordPress site.
Multi Helpdesk lets companies join your site and run their own support desks – each with its own branding, agents, customers and ticket queue.

General

• Modern React powered helpdesk front-end (single page app)
• Fully responsive on desktop, tablet and mobile
• Unlimited companies / helpdesks on one WordPress install
• Optional company subdomains
• 6 colour theme presets (Default, Ocean, Forest, Sunset, Royal, Slate)
• Changeable helpdesk name and front-end URL slug
• Usage documentation
• Developer documentation (REST API)
• Extendable with hooks and filters
• Optional legacy PHP themes (Blue-Line, Core-UI, Style)

Ticketing

• Ticket statuses: Opened / Closed
• Action statuses: Un-Answered / Answered / Solved
• Assign tickets to agents
• Departments per ticket
• Search, status filters and pagination
• Bulk delete
• 1 to 5 star customer ratings
• File attachments on tickets

Company Admin

• Create unlimited helpdesks
• Configure the support homepage (introduction and FAQ, HTML allowed)
• Configure departments
• Configure extra notification recipients
• Configure tickets per page
• Add and remove agents by email
• View, block and unblock customers (with reason)
• Reply to tickets and assign them to agents
• Set ticket status and action status
• Per-company custom CSS and JavaScript
• 12 editable email notification templates with short tags
• Full company settings panel

Admin Panel Demo

Public and Customer

• Public ticket submission (guest or logged in)
• Company introduction and FAQ accordion on the ticket form
• Self registration and login
• Customer dashboard with ticket statistics
• My Tickets list with search, status filters and pagination
• Ticket detail with the full conversation thread
• Solve and rate resolved tickets
• Profile management (display name and password)

Customer Panel Demo

Agent

• Agent dashboard
• Reply to and close tickets
• View and manage customers
• Profile management

Dashboards and Statistics

• Admin dashboard with total, new, opened, closed, un-answered, answered, solved and rated counters
• Unassigned ticket counter
• Recent tickets list
• Agent and customer totals
• Per-agent ticket statistics

Limits and Access Control

• Optional limits for helpdesks per user, and tickets, agents and customers per helpdesk (0 = unlimited)
• Admin Only Creation mode – restrict helpdesk creation to WordPress administrators
• Role based access: WordPress administrator, company admin, agent, customer, guest
• Cookie and nonce REST authentication
• Per-company data isolation

Coming Soon – Pro Upgrade

The Pro upgrade is in active development. It will unlock:

• Notifications – SMS, WhatsApp, Slack, Microsoft Teams, Telegram, Discord, web push and premium email delivery (SendGrid, Mailgun, Amazon SES, Postmark)
• Branded HTML emails and fully editable notification templates
• Automation – escalation alerts, auto-close for stale tickets, follow-up reminders and daily or weekly digests
• Knowledge base – per-company articles, categories, search, suggested articles and helpful voting
• Chatbots – a no-code FAQ chatbot builder plus an AI chatbot trained on your knowledge base
• AI assistant – automatic triage, reply suggestions, conversation summaries, sentiment detection, translation and duplicate detection
• Integrations – WooCommerce, Easy Digital Downloads, Zapier, CRM sync and issue trackers
• Reporting – advanced ticket and agent reports, CSAT surveys and scheduled exports

Upgrading preserves all existing tickets, customers, agents and settings.

Get Pro