Tickzo is a comprehensive support ticket system that helps you manage customer inquiries efficiently. Perfect for businesses, online stores, and service providers who want to provide excellent customer support directly from their WordPress site.
Key Features
- Unlimited Tickets – Create and manage unlimited support tickets
- Unlimited Categories – Organize tickets with custom categories
- Priority Levels – Set ticket priorities (Low, Normal, High)
- Status Management – Track tickets with Open, Pending, and Closed statuses
- Email Notifications – Automatic email alerts for new tickets and replies
- User-Friendly Frontend – Beautiful ticket submission forms for your customers
- Admin Dashboard – Comprehensive admin interface with statistics
- Multilingual Ready – Full translation support (i18n)
- Shortcodes – Easy integration with
[tickzo_form]and[tickzo_tickets] - Responsive Design – Works perfectly on mobile, tablet, and desktop
How It Works
- Install and activate the plugin
- Add the
[tickzo_form]shortcode to any page for ticket submission - Add the
[tickzo_tickets]shortcode to display user tickets - Manage all tickets from the WordPress admin dashboard
- Respond to customer inquiries with ease
Perfect For
- Small businesses
- E-commerce stores (WooCommerce, etc.)
- Service providers
- Educational institutions
- Membership sites
- Any website that needs customer support
Pro Version Available
Upgrade to Tickzo Pro for advanced features:
- Agent Management – Multiple support agents with role-based access
- Advanced Reporting – Detailed analytics and performance reports
- Custom Status & Priorities – Create your own workflow
- Email Template Editor – Customize notification emails
- SLA Management – Set and track service level agreements
- Ticket Automation – Auto-assignment and workflows
- Priority Support – Get help when you need it
Documentation & Support
Privacy Policy
Tickzo stores the following data in your WordPress database: ticket subject, message, category, priority, replies and attachments, plus name and email address for guest tickets. Attachments are stored in a protected folder that is not directly accessible from the web. Guests receive a personal link to their ticket by email; the link is derived from the secret keys in wp-config.php and is not stored in the database, and admins can replace it at any time.
The plugin does not:
* Send data to external services
* Track users
* Share data with third parties
Tickzo registers with the WordPress privacy tools (Tools > Export Personal Data / Erase Personal Data) and suggests a section for your privacy policy (Settings > Privacy). Closed tickets can be deleted automatically after a configurable number of days.
Credits
Developed by Thorsten Glander
Support
For support questions, please use the Press Suite Support.
For Pro version support, please visit Press Suite Support.