Customer care is a very important part of our online store and a support service is essential to bring our e-commerce to the next level.
ilGhera Support System for WooCommerce integrates into your WordPress site a simple and fast support system, which will allow your users to open ticket assistance for WooCommerce products purchased, then receiving a notification when a reply is published.
The ability to update the ticket with new messages, allows you to keep the logical thread of the conversation, making more productive your work and facilitating the user.
Functionlities
- Select a page or create a new one for adding the support service in front-end
- Chose if insert the tickets table before or after the page content
- Customize the colors for admin and users threads.
- Send notifications to admin and users
- Support service for not logged in users (Premium)
- Auto-close tickets after a specified period of time (Premium)
Screenshots
Single ticket view in fornt-end
Single ticket view in back-end
Changing the ticket status
E-mail notifications
Colors customizations
Not only for logged in users (Premium)
Auto-close tickets (Premium)