WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
See WP Ticket in Action
Who is this for?
* Businesses that want to handle customer inquiries from their own website
* Agencies managing support for multiple clients
* IT teams running an internal helpdesk
* WooCommerce or Easy Digital Downloads store owners
Free Features
* Frontend ticket submission form (shortcode or block)
* Assign tickets to support agents
* Set ticket priority and status
* Email notifications for customers and agents
* Agent management with dedicated agent pages
* Role-based access (Agent and Manager roles)
* Responsive design — works on all devices
* Spam protection with CAPTCHA support
* Restrict ticket submission to logged-in users only
* Customizable form fields from plugin settings
* No coding required
Premium Features (Pro & Enterprise)
* File attachments on tickets
* Canned responses for faster replies
* Departments for organizing support teams
* Custom fields for tickets
* Advanced search and filtering
* SLA tracking and automation rules
* WooCommerce integration
* Easy Digital Downloads integration
* MailChimp integration
* CSV import/export
* Real-time helpdesk dashboard with stats and charts
* And much more
Screenshots
Customers submit tickets from any device using the frontend form
Search and filter tickets by status, priority, or agent
Ticket detail page — private, clean, and mobile-friendly
Edit and manage tickets from the admin dashboard
Color-coded ticket list for quick status overview
Pro dashboard with helpdesk stats and charts (Premium)
Customize form fields directly from plugin settings
Fully customizable email notifications for customers and agents
Enterprise edition — advanced helpdesk for large teams (Premium)
Admin tools for managing plugin data and settings
Knowledge Center integration for self-service support
Frontend ticket list table with pagination
WooCommerce integration — link orders to tickets (Add-on)
Custom fields for capturing extra ticket information (Premium)
Easy Digital Downloads integration (Add-on)
Agents see only their assigned tickets when logged in
Control form access and appearance from plugin settings
Bulk import and export tickets via CSV (Add-on)